CMAE Seminar in Perth

The following seminar is being held by Club Managers Association of Europe - anyone interested in attending should contact the CMAE directly. If any GTS members are attending we'd be keen to know who in order that we can decide who should attend from the organisation.

Customer Service & Membership Retention

Seminar Overview
The best way to describe this seminar is by plagiarising words from those who have previously heard the presenter. “Inspirational, exciting, fast paced, contentious, irreverent, knowledgeable, proactive, caring, buzzing with ideas and has the knack of instilling industry best practice”.
The aim during the day is to provide delegates with the tools to be a better club manager, to enable them to inspire staff to become ‘world class’ and to provide thoughts and ideas on how to get the ‘buzz’ in your club, additionally, how to make members feel ‘loved and wanted’ and never, ever, contemplate leaving.

What’s in it for you?

• a top US presenter, with a genuinely Worldwide reputation
• an unforgettable experience which will inspire and enthuse delegates, and send you away with the “BUZZ”
• club specific issues and questions dealt with head-on, by an expert
• an opportunity to network and compare notes with other club managers during the day.

Who is speaking?

Gregg Patterson - has been the General Manager at the Santa Monica Beach Club in California for the last 25 years, an Adjunct Professor at Cal Poly and a visiting lecturer on club management practice in the Far East, Europe and North America. He holds a MPS Degree for Cornell University and a BA in British Imperial History from Colgate University. He has written numerous articles for industry magazines and his efforts as an educator have been recognised by the award of the Gary Player, Private Club Educator of the Year in 2002.

Who should attend?

Club Managers, Secretaries and Administrators who:

• are looking to find out what’s new in Customer Service at clubs
• are interested in Membership Retention
• would like to put a “BUZZ” in their club
• want to achieve best value for money.

Think of a few questions you need answers to and ask them on the day!

When does it take place?

Friday 7 November 2008. The seminar starts with registration, coffee/tea and a bacon roll at 9.00am and finishes at 4.00pm. It includes a buffet lunch.

Where is it being held?

Perth Concert Hall, Mill Street, Perth PH1 5HZ

What does it cost?

CMAE Members = FREE

Non-CMAE Members = £50

The price includes: - coffee/tea, a buffet lunch, all handout materials issued as part of the seminar. To find out more or to book a place(s) please contact Jim Callaghan, General Manager, Bothwell Castle Golf Club and Administrator, Scottish Region of CMAE on 01698 801971.

GTS Annual Award Nominations Requested

The nomination process for the Annual Golf Tourism Scotland Awards has been fully automated and placed online. Most members will have received an email invitation to complete the pricess but to ensure that access is maximised and spam filters don't deter anyone from nominating we have created a live link for members to click on.

To make your nominations please visit the GTS Nominations Link - nominations can only be made by fully paid up members of GTS although any business - non members included - can be nominated. All voting will be completed via email survey so please ensure we have your up to date addresses.

Royal Dornoch Video

We always get a whole load of marketing mail through featuring this and that on golf. Some of it proves to even be useful!

One of the better ones came into today from renowned golf photographer David Whyte who is involved with a company Go-Golf TV, producing videos for golf courses and we thought you might like to see the video thay have produced for GTS member Royal Dornoch - simply follow the link through to Royal Dornoch Video and have a look at what's in store for the visitors to the North Highlands.

Days Away - On Course For a Great Break

Press Release 2nd September 2008 -
Short break specialist Days Away has teamed up with ferry company Stena Line to offer great value golfing breaks on the island of Ireland and mainland Britain. The Republic of Ireland, Northern Ireland and Britain have a superb range of golf courses to suit all tastes and abilities in golf, from challenging championship links courses to picturesque parkland courses.

Days Away has 16 years' experience of organising golfing holidays in Ireland and Britain for people from all over the UK and Ireland. Its golf packages include reserved tee-times, accommodation and return Stena Line ferry travel between Britain and Ireland and vice-versa. "From the major courses to the hidden gems, we can put together a package to suite your needs and budget", explained Duncan Dewar of Days Away.

The packages on offer will take golfers to courses that are famous for both their scenery and cracking hospitality. Four-night midweek breaks with four rounds of golf, or three-night weekend breaks with three rounds of golf are available in Northern Ireland, the Dublin and Shannon areas, Scotland, North of England and North Wales.

Stena Line UK communications manager Nigel Tilson pointed out: "Taking the car allows you the flexibility to take in as many sights and courses as you want, along with being able to pack all your clubs without having to pay any charges for excess baggage. You can simply fling the clubs and your luggage in the back of the car and relax onboard. "And why not spoil yourself and upgrade to Stena Plus. This will give you full access of the Stena Plus lounge which includes complimentary tea/coffee and biscuits, wine and fruit."

To book please call Marjory or Lesley at Days Away on 01333 360600 or email marjory@daysaway.co.uk or lesley@daysaway.co.uk

More details can be found on Days Away website.
For further information please contact
Duncan Dewar,
Chief Executive,
Days Away,
6 Main Street,
Upper Largo,
Fife,
KY8 6EJ.
Tel 01333 360600